Chat & Tasks

Chat is the primary interaction mode for SynthGrid. We support text and voice input, with accurate, fast transcription.

To use SynthGrid, you will primarily be chatting with Synths to accomplish Tasks.

A significant unique feature is that chats in SynthGrid can take place with multiple users in the same conversation with a Synth. This allows multi-user collaboration on AI-powered tasks.

Tasks

Tasks are a more structured way of working with Synths in SynthGrid. They form the core ‘unit of work’ within the system and are the container for conversations, actions, and outcomes.

Tasks are created in two ways: directly by a user starting a chat, or reactively in response to a business event, such as a new email or a CRM update.

Synths can, with varying degrees of autonomy, often accomplish tasks entirely on their own by executing a series of Actions.

Drafts & Approval

When a Synth needs to perform an action that interacts with the outside world—like sending an email or updating a CRM record—it will first prepare a Draft.

A Draft is a proposal of the action to be taken. It is presented to the user for review. A User with sufficient Clearance must explicitly approve the draft before the action is executed. This “human-in-the-loop” workflow ensures that you always have final control over the AI’s actions.

Example Task process for Email

1. A new customer query arrives via Email, creating a reactive Task.
2. The Synth assigned to the task analyzes the email and decides to reply.
3. The Synth uses its available knowledge and tools to compose a response.
4. Because sending an email is an external action, the Synth prepares a Draft, containing the proposed reply. This alerts the users that a task needs review.
5. A Human user reviews the draft. They can approve it as-is, edit the content, or give the Synth new instructions.
6. When the Human is satisfied, they approve the draft.
7. The draft now executes, sending the email reply to the customer.
8. The Task is now complete.